the complete solution to offer a tailored
service to your customers
MANAGE YOUR CUSTOMERS AND KNOW WHO THEY ARE
SmartAccount is the Account Management System provided by Game Interaction Group, that has been developed according to Italian and Maltese regulations. SmartAccount enables your company to easily manage and profile your customers: you will automatically be able to classify customers into groups by filtering certain criteria such as similar behaviour and characteristics, and offer them a tailored service. Thanks to the HTML5 technology you will be able to localise your customers in order to maximize your efforts and therefore your profits.
- Italian & Maltese Regulations Compliance
- Players’ Account Creation
- Automated Profiling Process
- Classification of players into groups
- Geolocalisation Features
SmartAccount enables your company to easily manage and profile your customers: you will automatically be able to classify customers into groups by filtering certain criteria such as similar behaviour, characteristics, and performances. Each group will be grant with different limits and permissions, in order to maximize your profit and offer to your customers a tailored service. You can create as many groups as you wish: once you will have defined the groups you will be able to create rules which will automatically associate each customer to the existing groups.
- Association to each Group to a specific product
- Limits management for each Group
- Segmentation by behaviour, country, city, type of User
- Exit Group parameters
MULTI CURRENCIES AND LANGUAGES
With SmartAccount you can add as many currencies and languages as you need. Once you will have setup the system main currency, each backoffice operator will be able to display financial data in his own currency or alternatively in the original currency. It is also possible to add new languages directly through the backoffice panel, giving to you an extreme flexibility in managing your commercial strategies.
- Unlimited Languages & Currencies
- Authomated Currency Update based on 3 different feeds
- Customised International Settings for each operator
- Currency Conversion Tracking on each transaction
FINANCIAL REPORTING – GET THE FULL CONTROL
Having a real time and accurate picture of your business is absolutely a keypoint for a successful story! That’s why SmartAccount enables to setup your variable costs (taxes, providers etc) and your overhead costs (marketing, employes, office cost etc.) allowing to monitor the effective performances of your business in real time. You will also be able to run a specific report for each product, including best and worst players based on their performances.
- Taxation Costs for each product
- Providers Costs for each product
- Setup as many overhead costs as you need
RISK MANAGEMENT FEATURES
SmartAccount has been structured in order to give the operator the highest level of flexibility in managing online players. You can setup limits on each product or family of products and manage your players limits through a factor system, which is a percentage of the limit established for a specific product. You can manage your customer’s limits in three different ways.
- Group Factor: the user will inherit the factor of his group
- Personalized Factor: the user will be assigned with a specific factor
- Personalized Limits: the user will be assigned with specific limits on each product
Each operator has different procedures for the verification of players identities. SmartAccount gives you the highest level of customisation: create the list of documents your customers can upload, and decide which documents are needed for the account verification. You can also decide how the system has to behave in case the user sends a document which is elegible for the account verification.
- Decide How long the account can be active without being verified
- Decide What actions have to be taken once the verification time limit expired
- Decide Which services and privileges activate once the account has been verified